Shipping policy
At Bright Marts, we are committed to delivering your orders quickly, safely, and reliably.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order is processed, it will be shipped promptly.
- You will receive a confirmation email with tracking details once your order has been dispatched.
2. Shipping Time
Estimated delivery times may vary depending on your location:
- Local Shipping: 3–7 business days
- International Shipping: 7–15 business days
Please note that delivery times are estimates and may be affected by external factors such as customs delays, weather conditions, or courier issues.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and order size.
- We may offer free shipping on selected products or promotional campaigns.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor your shipment in real time.
5. Delayed or Lost Packages
- If your order is delayed beyond the estimated delivery time, please contact us for assistance.
- Bright Marts is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
- In case of lost packages, we will work with the shipping provider to resolve the issue.
6. Incorrect Address
- Please ensure that your shipping address is accurate at checkout.
- Bright Marts is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Customs, Duties & Taxes
- International orders may be subject to customs fees, import duties, or taxes.
- These charges are the responsibility of the customer and are not controlled by Bright Marts.
8. Damaged Items
- If your order arrives damaged, please contact us within 48 hours of delivery with photos or videos as proof.
- We will arrange a replacement or refund as applicable.
9. Contact Us
For any shipping-related inquiries, feel free to contact us:
Email: brightmarts21@gmail.com
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Thank you for shopping with Bright Marts!