Refund policy

At Bright Marts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns
You have 7–14 days from the date of delivery to request a return. To be eligible for a return:

- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items
The following items cannot be returned:

- Perishable goods
- Personal care items (e.g., cosmetics, hygiene products)
- Customized or made-to-order items
- Clearance or sale items (unless defective)

3. Refunds
Once we receive and inspect your returned item:

- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days to your original payment method.

4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with proof (photos/videos).

5. Shipping Costs

- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping charges are non-refundable.

6. Late or Missing Refunds
If you haven’t received your refund yet:

- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
  If the issue persists, please reach out to us.

7. Order Cancellation
Orders can be canceled within 12 hours of placing them. After that, orders may already be processed and cannot be canceled.

8. Contact Us
For any questions regarding returns and refunds, please contact us at:
Email: brightmarts21@gmail.com

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Thank you for shopping with Bright Marts!